Politique de confidentialité de Frema

Last updated: Sept. 28, 2024
At Frema (“we,” “us,” or “our”), your privacy is critically important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our platform, whether as a customer purchasing products or using our software services. Please read this Privacy Policy carefully to understand our practices regarding your information. By using our platform, you consent to the collection and use of your information as described in this policy. If you do not agree with our terms, please refrain from using our platform.
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1. Information We Collect
We collect several types of information from you to improve our platform’s services. This includes personal identification information such as your name, email address, phone number, shipping and billing addresses, and payment details when you create an account or make a purchase. We also collect account information which includes login credentials and other data you provide to personalize your account.
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In addition to personal information, we gather transactional information, such as details about the products you purchase, subscription details for our software services, and payment history. We also automatically collect device and usage information such as your IP address, browser type, operating system, and how you navigate and interact with our platform.
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We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files that store data to help us personalize your browsing experience, track usage trends, and deliver tailored content. You can manage cookie settings through your browser, but disabling cookies may affect certain functionality of the platform.
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2. Purpose of Data Collection
The personal information we collect from you serves several purposes. Primarily, we use your information to process transactions, ensuring the smooth fulfillment of purchases and services. This includes generating invoices, processing payments, and managing product or service subscriptions.
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We also use your information to improve user experience on our platform by analyzing site usage data, understanding user preferences, and delivering a more personalized service. For example, we may recommend products or services based on your previous purchases. Additionally, we collect your data to provide customer support, handling inquiries, troubleshooting, and offering assistance with your account.
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Finally, with your consent, we may use your data for marketing purposes, sending you updates on new products, software features, and promotions. You can opt out of receiving marketing communications at any time by updating your preferences.

3. How We Use Your Information
‍We use the information we collect to ensure that you have a seamless experience on Frema. Your personal data allows us to process and fulfill orders, ensuring that your purchases or subscriptions are delivered correctly. This includes handling refunds, returns, or any payment-related issues.
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Additionally, we analyze your interaction with the platform to make improvements, enhance functionality, and offer tailored recommendations based on your browsing behavior. Marketing communications, such as promotional emails or special offers, are sent with your consent. You may opt out of these at any time, but you will continue to receive essential transactional messages, such as order confirmations and service updates.
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We also take necessary steps to prevent fraud and ensure secure payments on our platform. By monitoring activity and implementing verification measures, we work to protect both your information and our platform from unauthorized access.
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4. Sharing Your Information
We may share your personal data with third-party service providers to help us operate the platform efficiently. These providers include payment processors (e.g., Stripe, PayPal) for secure transaction handling, shipping companies for product deliveries, and email marketing platforms to send you newsletters and promotions.
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In some cases, we also share data with analytics and performance tracking services, such as Google Analytics, to understand how users interact with our platform. This helps us make informed decisions about future improvements. We may also share your data to comply with legal obligations, such as responding to court orders or government requests.
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Rest assured, when sharing your information with third parties, we take steps to ensure that your data is handled securely and in compliance with applicable data protection regulations.
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5. Data Security
At Frema, we take the security of your personal information seriously. We employ industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. These measures include encryption, secure data storage, and controlled access to sensitive information.
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However, while we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure. We cannot guarantee absolute security, but we are committed to regularly reviewing and updating our security practices to protect your data.
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6. Your Data Protection Rights
As a user of our platform, you have several rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws.
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These rights include:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: If any of your data is incorrect or incomplete, you can request corrections.
Right to Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You can request that we limit how we process your data in certain circumstances.
Right to Object: You may object to the processing of your personal data for direct marketing purposes.
Right to Data Portability: You have the right to request that your data be transferred to another service provider.​
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To exercise these rights, please contact us at support@frema.io.
We will handle your request in compliance with applicable laws.

Cookies Policy
Our platform uses cookies and similar tracking technologies to provide a personalized user experience. Cookies store data that help us remember your preferences, analyze usage patterns, and deliver customized content. You can manage your cookie preferences in your browser settings. However, please note that disabling cookies may affect your ability to use certain features of the platform.
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Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make updates, we will notify you by posting the new policy on this page and revising the “Last Updated” date. If the changes are significant, we will notify you through other means, such as email or an in-platform notification.
We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your data.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the data we collect, please contact us using the following information:
Email: support@frema.io
Address: 257 Gold Street, Brooklyn, NY